Shipping policy
Direct communication with visitors, users or consumers, on any matter, can be done through the means available in contact information. Upon receiving the product through our FedEx messaging and packaging supplier, it must corroborate that it coincides with the characteristics indicated when making the purchase on our website.
If it were the case that the product received was different must communicate it by the support of support@entoslingerie.comor al477 729 1834.
If the purchased product does not coincide with the characteristics of the announced on the website, you have the option of requesting a return for the money paid or requesting a change for the exact product that you requested in your purchase. This application must be made on the website filling the form with the corresponding information. In the case of product change, once in communication with our part, you must follow the instructions sent to return the acquired through our FedEx messaging and parcel provider. The expenses of this shipment are exempted to the consumer.
Exclusions to changes or returns in the case of custom products and those considered as underwear and/or lingerie. Being this type of garments, we request to verify the available sizes and other characteristics of the product you want to buy. If you have doubts about sizes, color, texture, etc., we invite you to make contact with us directly to
support@entoslingerie.com or at 477 729 1834, to tend, solving your doubts and comment, prior to any purchase.
National shipping time is 2 to 5 business days.
Make the process by entering your registration account on our website, in the “Returns” tab.
Free shipments from $ 3,500
- Free changes and returns
* Offer applicable only in Mexico
You will receive your order:
a) 7-9 Standard days
b) 4-7 Express days
You can request your change or online return,
calling us by phone or going to our stores.